Please leave your ticket number here and I can find out what’s going on. Sorry for the delay, but I assure you it’s to make sure we’re not charging random peoples credit cards. You’d be amazed at the percentage of fraud orders we receive.

–EDIT–

Niko,

I checked on the ticket history and there were several things that tripped our system on this one. Kelly did a decent job of trying to explain them, but I agree our initial communication could be clarified a bit more. Especially with regards to the attachment size. Kelly and I will be working on this over the next few days. I hope you understand that this was not in an effort to make you jump through hoops, rather to protect the unsuspecting souls out there that don’t protect their identity/financial info.

I got asked for verification which I provided and asked for the reason i got flagged.

The reply was a oneliner “Orginating IP adress didn’t match billing adress”
And we didn’t recieved the attachment (scan of the passport)
The email didn’t even have a greeting , or a “have a nice day” at the end.

The given reasons is also funny , as it is my companies static IP which can be easily traced and looked up, and will for sure orginate from the same location.

At the moment i can’t even log in with my account to open a support ticket.

Yes this is the moment where I get angry with the support for wasting my time.

And yes , this is the situation

From a legal perspective, you’re covered (assuming you mail it to the billing address only), and getting a subpoena is never gonna happen realistically w/o the originating IP first.

A subpoena indicates either:

a) law enforcement has accepted the case (minimum $5,000 loss for federal, but they would still never actually get involved for such a “small” issue),

or

b) that the individual has hired a lawyer (thousands of dollars),

or

c) that the individual has filed a claim in small claims court (against a John Doe? until they get the information and use that to get the user’s identity from the ISP), which isn’t going to happen either.

I hope I never have to deal with something like that, but if I did, I would hope the company involved would be willing to provide that information without unnecessary red tape that only helps the criminals.