Last week I wrote to you about my experience in the web hosting industry, focusing in particular on my observations about the range of technical support and customer service philosophies that I have had direct experience with. This week, I’d like to expand on those ideas by outlining the support philosophies that we have [...]

I’m Todd Gunsolley, the Support Manager here at, and I wanted to share with you a few thoughts about technical support and customer service, for the industry as a whole, as well as here at Spry and VPSLink – this will be a post in two parts, in this part, I’ll cover my history [...]