VPS Performance Monitoring: Going Over The top

System resource monitoring is one of those ‘black arts’ in Unixland that many dabble in, but few really master. Few of us ever need to go beyond top to find out what’s affecting the performance of a server, but there are other aspects of monitoring system resource usage where top is worthless. In addition, a [...]

MS-DOS 5 Upgrade Video

All I can say is wow!

PostgreSQL authentication

When PostgreSQL is installed, it has its own user added, usually postgres or pgsql. By default, just this user will be able to connect to a datatabase, and without a password. If you are running as root, you can su to the postgresql user using ‘su - postgres‘, then run ‘psql databasename‘ to connect.
You may [...]

In recent weeks, I’ve seen many domain registrations come across my desk where the registrant provides false or incorrect contact information. Let me just get this off my chest:
PROVDING FALSE OR UNVERIFIABLE INFORMATION WHEN REGISTERING A DOMAIN IS AGAINST THE ICANN RULES!
There, now I feel a little better…
Let me break it down for you like [...]

Last week I wrote to you about my experience in the web hosting industry, focusing in particular on my observations about the range of technical support and customer service philosophies that I have had direct experience with. This week, I’d like to expand on those ideas by outlining the support philosophies that we have [...]

After using Apache for a while, you are probably tired of “less’ing”/”grep’ing” your log files. You might want something a little more flexible and efficient. How about having the logs in a database table, one field per column? Now that would be an improvement. Several of your Virtual Hosts already use MySQL, and it’s about [...]

Go Seahawks!

Last night I watched the Seahawks beat the Raiders at the Qwest field with some co-workers, thanks to Cameron. We started the evening at the Spitfire, one block up from our office. Everyone had a few drinks and around 6.30 we decided it was time to head to the game which [...]

Instant Provisioning

Recently I asked one of our employees to sign-up for several of our competitors product offerings. Before you jump to any conclusions, it was simply to test responsiveness of our competitors — not to get accounts and find out what features they offered :)
The first 24 hours:
3 Auto-responders from billing systems
2 Companies provided no feedback
1 [...]

I’m Todd Gunsolley, the Support Manager here at Spry.com, and I wanted to share with you a few thoughts about technical support and customer service, for the industry as a whole, as well as here at Spry and VPSLink - this will be a post in two parts, in this part, I’ll cover my history [...]

Well, it’s been a month since we first announced our “super cool but not very responsive so I blame Nintendo” Wii gaming console contest. I know it couldn’t of been my fault, it had a catchy name and everything.
Here are the cards received, we want to thank.. both of you.. very much for the kind [...]

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